Location, Telephone & Internet
Toll Free Phone Customer Service 1-833-253-2872 
Underground Cable Locating 1-800-400-2255
Crisis Phone Power Outages 1-833-253-2872
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Located In Community Vaughan
Address Alectra Energy Solutions
161 Cityview Blvd
Vaughan, ON L4H 0A9
View Google Map
Intersection Hwy 400 amd Major Mackenzie Dr W
Contact Information
Primary Executive Brian Bentz, President and Chief Executive Officer
Mailing Address c/o Alectra Utilities 
PO Box 3700 
Concord, ON L4K 5N2
Description & Services
Description (Service) COVID-19 Update 
  • no longer accepting visitors at service and office locations 
  • no longer accepts in-person payments, see Options to Pay My Bill including by mailing payment to PO Box 3700, Concord, ON L4K 5N2 
  • most non-essential employees continue to work remotely 
  • maintaining call centre services to handle customer moving and payment inquiries, as well as full emergency power restoration capabilities to respond to storms and other events
Regular Service 
  • Jointly owned by the City of Vaughan, the Town of Markham and the City of Barrie 
  • provides electricity service to residential and business customers in Alliston, Aurora, Barrie, Beeton, Bradford West Gwillimbury, Markham, Penetanguishene, Richmond Hill, Thornton, Tottenham and Vaughan as well as Collingwood, Stayner, Creemore and Thornbury through a partnership with the Town of Collingwood in the ownership of Collus PowerStream
Hours Office: Mon-Fri 8 am-4:30 pm
Areas Served Aurora ; Barrie ; Bradford West Gwillimbury ; Collingwood ; Creemore ; Markham ; New Tecumseth ; Penetanguishene ; Richmond Hill ; Stayner ; Thornbury ; Thornton ; Vaughan
Eligibility Communities served by Alectra (formerly Powerstream)
Application Call for information
Languages English ; Website utilizes Google Translate and can present in all languages available
Fees Service
Other Details
Established Jan 1, 2009
Physical Access Fully Accessible