United Way Simcoe Muskoka

Site: United Way Simcoe Muskoka

Service: Low-Income Energy Assistance Program (LEAP)

Location, Telephone & Internet
Office Phone LEAP Program Application: 1-855-487-5327
Fax http://uwsimcoemuskoka.ca/leap/
E-Mail leap@uwsimcoemuskoka.ca
Website uwsimcoemuskoka.ca/leap/
Located In Community Simcoe County
Address 1110 Hwy 26
Midhurst, ON L9X 1N6
View Google Map
Intersection County Road 27 and Hwy 26 W
Contact Information
Primary Contact Chantel Dalton, Senior Manager, Call Centre
Description & Services
Description (Service) COVID-19 Response 
COVID-19 Energy Assistance Program (CEAP) 
  • for customers who are having difficulty paying their utility bills due to the COVID-19 Pandemic 
  • available to consumers who have fallen behind by at least two billing cycles, but whose accounts were in good standing when provincial emergency was declared (Mar 17, 2020) 
  • available for those unemployed on the date they apply for funding, and have received Employment Insurance or the Canada Emergency Response Benefit since March 17, 2020 
  • provides electricity customers with up to $230 in support if they primarily use electricity for heating, or if they use energy-intensive medical devices, and up to $115 otherwise 
  • provides natural gas customers with up to $160 if they reside in Northern Ontario, and up to $80 if they reside elsewhere 
  • those who have received support from the Low Income Energy Assistance Program (LEAP) or the Ontario Electricity Support Program in the recent past are ineligible 
  • NOT OFFERED BY LEAP, applications will be available through the utility providers’ websites and will be accepted by email, mail, on-line application or by phone  
  • Customers will be credited on their utility account 
  • For complete details and eligibility, contact your utility provider
Regular Service 
Access centre to apply for LEAP (Low-Income Energy Assistance Program) one-time emergency financial assistance 
  • program runs throughout the year 
  • maximum grant is $500 per fuel per household per year ($600 for electrically heated homes) 
  • assistance through LEAP program can only be received once in a calendar year (12 months) 
  • grant is credited directly toward energy bill  
  • agency can arrange hold on a disconnection notice while a case is being assessed 
  • length of hold depends on utility company 
  • all decisions can be appealed
Hours United Way of Greater Simcoe County: Mon-Fri 8:30 am-4 pm
Areas Served Ontario - for Hydro One, Enbridge Gas and Union Gas, Elexicon Energy (formerly Veridian) customers ; Simcoe County - for InnPower, Alectra Utilities (Barrie to North York)
Eligibility Ages: 18 year(s) and up 
  • Hydro One (customers throughout Ontario) 
  • Enbridge Gas (customers throughout Ontario)  
  • Union Gas (customers throughout Ontario)  
  • Elexicon Energy (formerly Veridian) (customers throughout Ontario)  
  • Inn Power, formerly Innisfil Hydro (Simcoe County customers) 
  • Alectra Utilities, formerly Powerstream
May be available to low-income customers of natural gas or electricity distributors (and unit sub-metering providers) experiencing difficulty paying current arrears 
  • decision will be based on several factors including long-term viability of the account 
  • a disconnection notice is not required to be eligible 
  • assistance through LEAP program can only be received once in a calendar year (12 months)
  • Pre-screening by telephone before in-person interview 
  • documents required for interview include photo id for everyone in the home, current utility bill, proof of lease or mortgage, proof of household income for everyone over the age of 18 yrs and recent bank statement showing 30 days prior to application date 
  • Information required to apply online include names and dates of birth for everyone in the home, utility account number and past due balance, income information for everyone in the home over 18, monthly rent or mortgage amount. 
  • apply online at uwsimcoemuskoka.ca/leap
Languages English
Fees None
Other Details
Established 2004
Physical Access Fully Accessible

Agency Overview

Locations for this Service