Ontario Energy Board
Service: Ontario Electricity Support Program (OESP)
Location, Telephone & Internet
| Toll Free Phone | 1-855-831-8151 |
| TTY Phone | 1-800-855-1155 |
| help@OntarioElectricitySupport.ca | |
| Website | www.ontarioelectricitysupport.ca/ |
| Located In Community | Ontario |
Contact Information
| Mailing Address | PO Box 1540 STN B Ottawa, ON K1P 0C7 |
Description & Services
| Description (Service) | The OESP is an Ontario Energy Board (OEB) program that lowers electricity bills for lower-income households. The OESP provides a monthly credit to eligible customers based on household income and household size. The OESP credits are applied directly to eligible customers’ bills. Eligible customers will receive on-bill credits for two years regardless of when a customer applies and their credits begin. The Ontario Native Welfare Administrators Association (ONWAA) is available to assist Indigenous households with their applications. Indigenous households can contact ONWAA at 1-844-885-3157 or email oesp@onwaa.ca to confirm their availability. Applicants will need to have filed their 2023 taxes to do the online application. If you have not filed an income tax return recently, or if your situation has changed since you last filed, your income will need to be manually verified by a designated intake agency. To view a map of intake agencies https://www.google.com/maps/d/viewer?mid=1JHAgVrCuLAMYGWyhnYHTXc9vnOI&ll=44.757578733737965%2C-77.71914649765654&z=6 Documents needed:
If the home is electrically heated, or a resident relies on an approved medical device requiring a lot of electricity, OESP offers a higher level of assistance. There are three at-home medical devices that will qualify an applicant for the higher level of assistance:
The OESP is for the primary residence only, lived in more than 6 months of the year. |
| Hours | The OESP Contact Centre is open Mon-Fri 8:30 am-5 pm |
| Areas Served | Ontario |
| Eligibility | The program is available to all lower-income customers who have accounts with electricity distributors or unit sub-meter providers. Customers must apply to the program. The OESP on-bill credit amount will depend on how many people live in the house and the combined household income after tax. See OESP website for amounts and eligibility requirements. |
| Application | Application can be made online through www.ontarioelectricitysupport.ca/ Applicants will need to be able to print and mail a form after completing the online application. If the applicant cannot print and mail a form, they can contact a local intake agency to do the application with you. Applicants will need to have filed their 2023 taxes to do the online application. If applicants have NOT filed their 2023 taxes, or their income has dropped in 2024, applicants need to contact a local intake agency who can complete the application on their behalf. |
| Languages | English |
| Fees | None |
Other Details
| Physical Access | Not Applicable |