Kids Help Phone

Site: Administrative Mail Address

Service: Crisis Text Line

Record #: MET1823
Last Modified: 12 Feb 2024
Last Full Update: 22 Feb 2022

Location, Telephone & Internet

Office Phone 416-586-5437, Administration
Crisis Phone 686868, Text HOME (English) or PARLER (French)
Website kidshelpphone.ca/urgent-help
Social Media Facebook Instagram LinkedIn Twitter YouTube
Address ON 
Canada
Intersection University Ave and Dundas St W

Contact Information

Mailing Address 439 University Ave 
Suite 300 
Toronto, ON 
Canada M5G 1Y8

Description & Services

Description (Service) Support and information in any type of crisis by trained volunteers crisis responders
  • youth 5-25 years, text CONNECT to 686868, or message through Facebook Messenger
  • adults 25 years and older, text WELLNESS to 686868, or message through Facebook Messenger
  • available in English and French
  • does not provide medical advice
  • access text or Messenger also available on website
Access to culturally sensitive counselling (dependent on crisis responder availability)
  • individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or M├ętis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger
  • individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger
Hours Mon-Sun 24 hours
Areas Served Canada ; Ontario
Boundaries Canada
Eligibility Ages: 5 year(s) and up 
 
Open to all in crisis 
 
Residency Requirements: Canada
Application Text HOME (English) or PARLER (French) to 686868; youth 5-25 years can also text CONNECT to 686868; adults 25 years and older can also text WELLNESS to 686868; also available by message through Facebook Messenger
Languages English, French
Fees None

Other Details

Physical Access Not applicable

Agency Overview