Location, Telephone & Internet
Office Phone 416-586-3300 
Children & Youth Unit: 416-325-5669 
French Language Services Unit: 416-847-1515
Toll Free Phone 1-800-263-1830  
Children & Youth Unit (inside Ontario only): 1-800-263-2841 
French Language Services Unit (inside Ontario only): 1 866 246-5262
TTY Phone 1-866-411-4211  
Children & Youth Unit: 416-325-2648 
French Language Services Unit: 416-640-0093
Fax 416-586-3485  
Children & Youth Unit: 416-325-5681 
French Language Services Unit: 416-847-1520
E-Mail info@ombudsman.on.ca
Website www.ombudsman.on.ca
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Address 483 Bay St, 10th Flr, South Tower
Toronto Downtown, On M5G 2C9
Intersection Bay and Queen Streets
Contact Information
Primary Contact Dean Morra, Administrative Assistant, Communications
Primary Executive Paul Dubé, Ombudsman
Alternate Executive Barbara Finlay, Deputy Ombudsman
Description & Services
Description (Service) Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions * Ontario universities and school boards * child protection services (handled by Ontario Child and Youth Unit -- see separate entry) * French language services * municipalities (excluding matters handled by Ombudsman Toronto -- see separate entry) 
Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, doctors, hospitals, long-term care homes or the private sector 
Operates as an office of the provincial legislature, independent of the government and political parties
Hours Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Eligibility Ontario residents with unresolved complaints about Ontario government services listed in the Who We Oversee database.
Application Complaints can be made online, by phone, email, regular mail, fax, TTY or in person * appointment recommended for in-person complaints.
Languages English - Reception, Website, Publications ; French - Reception, Website, Publications
Fees None
Other Details
Established 1975
Physical Access Fully Accessible ; Wheelchair accessible automatic main entrance ; Easy access to elevator ; Dedicated accessible washroom with all features

Agency Overview