Telephone Support
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Compass Community Services
Virtual - Based out of Guelph
This is a remote volunteer position supporting the Guelph-Wellington Community. All shifts and training are completed remotely, therefore, residence in Guelph-Wellington is not a requirement for this position.
Responsibilities:
- Complete inbound and outbound calls with service users
- Complete safety/wellness checks, provide medication reminders, and engage in social conversations with a diverse group of people
- Assist with crisis intervention, when presented
- Engage in conversations with members of the LGBTQ+ community through the texting support line
- Utilize a strengths-based, solution-focused approach
- Provide external resources and referrals to service users
- Complete case documentation of all interactions with service users