Programs that provide assistance for people who are having difficulty understanding, accessing, and/or are unaware of grants, payments, benefits or other services for which they may be eligible. The programs may help people understand the eligibility criteria for benefits and services, the benefits or services provided by the program, the payment process and the rights of beneficiaries; provide consultation and advice; help them complete application forms; negotiate on their behalf with program administration staff; and/or represent them in administrative processes or judicial litigation. Included are benefits/service counselling organizations that offer a range of advocacy services and legal aid programs that offer more formalized legal assistance.
Programs that provide financial assistance in the form of cash grants or purchase of services for eligible low-income and indigent individuals and families to ensure that they have a basic income and access to essential medical, nutritional and supportive services.
Programs that provide assistance for people who are experiencing an unexpected financial crisis and have insufficient resources to obtain essential services or to meet expenses in situations where financial assistance related to their specific circumstance is unavailable. Monetary assistance may be in the form of immediate cash, loans, cheques or vouchers.
The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.