Programs that accept and, where possible, attempt to resolve complaints regarding unfair, false or misleading advertising of consumer products or services on radio or television, in printed ads or in verbal sales presentations.

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Programs that accept and, where possible, attempt to resolve complaints regarding the content, labeling, manufacture, importation, distribution or sale of alcoholic beverages.

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Programs that accept and, where possible, attempt to resolve complaints regarding the companies that manufacture, sell, service or repair automobiles.

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Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, unethical, illegal or improper conduct of personnel or other inappropriate business practices of organizations that serve alcoholic beverages.

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Programs that accept and, where possible, attempt to resolve complaints regarding individuals and organizations that provide child care services. Included are complaints concerning licensing, cleanliness and safety of homes or facilities, treatment of children, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of child care providers.

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Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, unethical or improper conduct of personnel or other business practices of organizations that offer contests, sweepstakes or lotteries within the province or on an interprovincial basis.

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Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, unethical or improper conduct of personnel or other business practices of casinos, card clubs, race tracks, jai alai operations, telephone or Internet gambling concerns and other organizations that offer legalized gambling.

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Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in local, county, provincial or federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of services provided by any of these levels of government. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.

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Programs that accept and, where possible, attempt to resolve regarding the licensing, incompetence, negligence, violations of laws relating to the use and prescription of dangerous drugs and narcotics, quality of service, excessive fees, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice in the health, mental health and veterinary science fields.

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