Programs that intervene on behalf of groups of people who have a common grievance against a public or private service provider or who believe that their rights have been violated, and which attempt to reach an equitable settlement without resorting to litigation.

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Programs that intercede on behalf of individuals to help them establish eligibility for or obtain needed services when they have been denied benefits or services for which they are eligible, when they need assistance to communicate their needs to a service provider or to otherwise effectively represent themselves, or when they have a complaint about a service. Individual advocacy attempts to reach equitable settlements without resorting to litigation and seeks to meet individual needs without attempting to change social institutions.

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Programs that engage in a form of advocacy that focuses on marshaling public and legislative support for a particular social or political goal.

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Programs that work for policy change through the legal system, either by lawsuits, friend of the court briefs, or providing information for legal cases. Also included are efforts to promote a more just and equitable legal system, which may also include legislative advocacy.

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Programs that attempt to influence the introduction or review of pending bills, ordinances or administrative rulings with the objective of having an impact on the passage or defeat of such legislation or its content.

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Programs that seek changes in community conditions, structures or institutions when modifications in the service delivery system as a whole are required to ensure the adequate availability of essential community services, to contribute to human growth and development and to prevent unwitting support of conditions which are injurious to individuals and families who are residents. The objective of system advocacy is to make changes that are required to benefit the community as a whole rather than focusing on the needs of a particular individual, family or group of residents.

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