Programs that help nonprofit organizations, small businesses, government entities or other groups develop, implement, manage and evaluate an accreditation, certification or licensing program. Also included are programs that help individuals and/or organizations prepare and apply for licensing, certification or accreditation status. Certification and accreditation programs are voluntary, private initiatives whereas licensure is generally a government regulatory requirement which mandates that individuals or organizations be licensed in order to conduct their business.

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Programs that help nonprofit organizations and other groups raise money to support their programs and services or raise money on behalf of other organizations as a service; help unincorporated organizations achieve fiscal sponsorship in order to obtain funding; and ensure that these organizations understand and comply with federal, provincial and local charitable solicitation regulations when they implement their fundraising plan.

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Programs that provide assistance for nonprofit organizations, small businesses and other groups that need help in the engagement and effective utilization of professional, paraprofessional and/or clerical staff to achieve program goals and objectives.

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Programs that help nonprofit organizations, small businesses or other groups understand the local, provincial and federal laws that relate to their organizations/businesses and the requirements they must meet to remain in compliance with these laws. These informational forums are not intended to be substitutes for formal legal counselling or representation. Nonprofit organizations, small businesses and other groups in need of support that relates to a specific issue are encouraged to seek legal counsel.

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Programs that help nonprofit organizations, small businesses and other groups engage in planning and development activities with the objective of improving their overall effectiveness and efficiency, making good use of their resources and achieving their mission. Support may include help in identifying and utilizing promising practices, assessing and implementing business diversification strategies, writing effective business plans, conducting feasibility studies, ensuring effective internal communication, building organizational capacity, managing self-contained projects, developing and delivering effective programs and services, and engaging in a strategic planning process that will provide a blueprint for achieving their mission.

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Programs that offer workshops or other forms of training or support that help executive staff, managers, supervisors and line staff in nonprofit organizations, small businesses or other types of agencies or consultants who work with these organizations develop the skills they need to function more effectively in the workplace.

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Programs that help nonprofit organizations, small businesses and other groups establish and/or enhance the organization's public image with current and potential service recipients and customers, donors and grant makers, government offices, the media, special target audiences and/or the community at large. Public relations is the art of helping the public understand what an organization does and encouraging them to regard its efforts positively.

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Programs that help nonprofit organizations or other groups plan, implement, manage and/or evaluate the use of volunteer personnel in their programs. Included are assistance in assessing organizational readiness for a volunteer program, marshalling staff support, identifying and/or developing appropriate roles or positions for the effective use of volunteers, devising strategies for the recruitment and selection of volunteer personnel, planning and implementing training and supervision for volunteer staff and putting into place a meaningful volunteer recognition program.

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